Hygiene Reasons

Due to hygiene reasons, no returns or refunds will be accepted. We cannot accept returns if it not compatible for your skin because of hygiene reasons of the bottle being opened, exposed and contents being used. Please be sure to have read and understood the returns policy before purchasing the oil.

Exchange/Refund

All requests for an exchange/refund must be made within 5 days of receiving your order, and must be returned to us within 7 days from the date the exchange/refund has been authorized.

Requests for an Exchange/Refund

All requests for an exchange/refund must be emailed at services@24karatmehrunisa.com stating the reason for the return and providing details of the item(s) you wish to return. Once we have authorized your exchange/refund a returns address will be provided to you in which you will have to return the item to us within the time stated. If the item(s) is/ are not returned to us within the 7 days period from the date the return has been authorized, an exchange/refund will be refused.

Conditions of Exchange/Refund

We will only exchange/refund if the condition that the item(s) is/are unused and in such condition that will be resalable. Any items returned in damaged condition caused by the customer will be returned back to customer and no exchange/returns will be authorized. Once your return has been received, it may take up to 5 working days for you exchange/refund to be processed. The item is your responsibility to return to us and we recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit. We will not reimburse the cost of return shipping costs. In the event of a refund we will not be responsible in refunding postage costs and will refund only the value of the item at the time of purchase. We reserve the right to refuse refunds if the above procedures have not been followed.